By Health and Safety Executive (HSE)

Aiding the "5 Steps to possibility Assessement" leaflet, this book illustrates the best way enterprises went approximately their exams and the way and why they reached the selections they did.

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Extra resources for 5 Steps to Risk Assessment (Leaflet Packs)

Sample text

But, as he said in a presentation to the Human Factors Society in 1990, he simply did not have enough experience with the English language to realize that engineers consider stress to be the cause of strain—thus the confusing use of the term stress as either the cause or the result. Stress as a psychological phenomenon involves interactions between an individual and the demands of the environment. The concept of stress has its foundations in research by Cannon, early in the last century, and especially by Selye (1978).

Few people look forward to the confrontational nature of an appraisal interview; both parties often feel nervous, tense and defensive. Several factors play a role in how comfortable this meeting will be, including the method of delivery (a supportive supervisor is more effective than one who is threatening), the existing relationship between the supervisor and the employee, and the non-verbal cues that are projected during the interview. In general, however, an interactive mode of communication seems to improve the tenor and outcome of the interview.

Muchinsky points out that communication is the lifeblood of an organization—and that failure to communicate is its Achilles heel. Communication occurs throughout the organization and the environment in which the company operates—interpersonally (among employees), intra-organizationally (among the groups and departments of the company), and inter-organizationally (between organizations). If you have ever perused the job classified ads, you will have noticed how many companies request “good oral and written communication skills” in their job specifications: the value of positive communication cannot be overstated.

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