By Janet Rubel
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Extra resources for 101+ Complaint Letters That Get Results, 2E: Resolve Common Disputes Quickly and Easily
If the shipment cannot be sent on time, the vendor is required to notify you of the delay. It must estimate when the product will be sent and ask for your approval of the delayed shipment. You can refuse the extended shipping time, which would cancel your order. Today, many companies have identification numbers for each order that enable you to track the location of your purchase. If your purchase does not come as promised, do not wait to contact the seller. gov. SPAM Is there anyone online today who has not received unsolicited email from vendors who want to sell something?
Include the full header of the unwanted message in your complaint. org. You should complain to your Internet service provider as well as to the FTC. Internet service providers should have junk mail and spam filters installed to prevent these unwanted messages. You should also install your own security software to block spam. Computers • 37 TAKING ACTION—STEP-BY-STEP 1. Call the customer service number for help if your computer does not work. You may not be setting the computer up correctly. Have the representative guide you through the process.
Call your local bar association for referrals. The lawyer may not charge a fee if he or she takes your case, as some types of cases require the car dealer or finance company to pay your legal fees and costs. State consumer watchdog organizations, such as the state attorney general, may sue the dealer on your behalf. There may be a class action suit for particularly outrageous Cars • 17 dealer behavior. ) The Better Business Bureau (BBB) operates an arbitration service for car dealer complaints.